Refund policy
Return/exchange conditions and precautions
We cannot accept returns or exchanges in the following cases
- Products that have been used.
- Products that have been scratched or damaged by the customer.
- If more than 30 days have passed since the product arrived.
- If the reason is not a product defect but a feeling of use.
Precautions
There are no restrictions on the packaging for returns, but please make sure that the product is not damaged. We accept returns and exchanges within 30 days of receipt. We cannot accept returns or exchanges after 30 days, so please be sure to observe this rule.
Return procedure
- Please contact us using the Contact Us form to inform us of your return request. Please include your order number so that we can respond smoothly.
- Please send the product back to us with prepayment.
Return address
3-5-11 Kamimuneoka, Shiki-shi, Saitama 353-0001, Japan
East Follow, Tsubame Kyubin
ROSY LILY return receipt
Phone : 048-424-2224
Refund Policy
- Refunds or cancellations will be processed within one week of product arrival.
About defective products and wrong delivery
We apologize for any inconvenience this may cause. Please contact us using the Contact Us form. We will contact you regarding the availability of the replacement or other items. For defective products and shipping errors, please send the product with cash on delivery.